At Patioslife, we are committed to delivering a reliable, transparent, and efficient shipping experience. This Shipping Policy outlines the terms and conditions that apply to the shipment of products purchased from our website.
1. Shipping Coverage
- We currently ship to all provinces and territories within Canada.
- International shipping is not available at this time.
- All orders qualify for free standard shipping, with:
- No minimum order requirement
- No remote-area surcharge
- No additional fees for rural delivery
- Deliveries to P.O. Boxes are supported when the shipping carrier permits it (e.g., Canada Post). Oversized shipments may require a physical street address.
2. Order Processing Time
- Orders are typically processed within 1–2 business days (Monday to Friday, excluding statutory holidays).
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has shipped, a shipping confirmation email containing your tracking number will be sent to you.
3. Order Cut-Off Time
- Orders placed before 6:00 PM ET will be processed on the same business day.
- Orders placed after 6:00 PM ET will be processed on the next business day.
4. Estimated Delivery Timeframes
We partner with reliable national carriers such as Canada Post, UPS, FedEx, and Purolator to ensure timely delivery.
Estimated delivery times after dispatch:
Standard Delivery
📦 3–5 business days （Monday-Friday）
5. Order Tracking
Once your order is shipped, you will receive a confirmation email containing:
- Your tracking number
- A link to track the shipment directly on the carrier’s website
Please note:
- Tracking information may take up to 24 hours to update after the carrier’s initial scan.
- If tracking details are not received within 3 business days after placing your order, please contact us for assistance.
6. Address Changes
If you need to update your shipping address:
- Please contact us before your order has shipped.
- Once the order has been dispatched or a tracking number has been issued, address changes cannot be guaranteed.
- If the carrier is unable to update the address, the shipment may be returned.
7. Undeliverable or Returned Packages
A shipment may be returned to us if:
- The address is incorrect or incomplete
- Delivery attempts are unsuccessful
- The package is refused by the recipient
If an order is returned:
- We can reship the package upon request
- A reshipping fee may apply if the issue resulted from an incorrect address provided by the customer
To avoid delays, please verify your address carefully before completing your purchase.
8. Lost or Damaged Shipments
Damaged Shipments
If your order arrives damaged:
- Contact us within 72 hours of delivery
- Provide your order number and clear photos of the product and packaging
After verification, we will arrange a replacement or refund in accordance with our Return & Refund Policy.
Lost Shipments
A shipment may be considered lost if:
- No tracking updates have been reported for 5 business days, or
- The package is 5 business days past the expected delivery timeframe
Upon confirmation with the carrier, we will offer a replacement or a refund.
9. Shipping Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:
- Severe weather
- Carrier operational issues
- Holiday volume surges
- Customs or security inspections (if applicable)
If your shipment experiences a significant delay, please contact us and we will assist in resolving the issue.
10. Contact Information
For any questions related to shipping, delivery status, or order assistance, you may contact our support team using the details below:
Patioslife Customer Support
Address: 1362 Tonolli Rd #2, Mississauga, Ontario, L4Y 4C2, Canada
Email:support@patioslife.ca
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM ET Toronto Time
We remain committed to providing exceptional service from checkout to delivery and appreciate your trust in Patioslife.