Customer Support – We’re Here to Help
At Patioslife, we believe that exceptional customer care is essential to your shopping experience. Our dedicated Canada-based support team is committed to providing reliable assistance before, during, and after your purchase. Whether you need help selecting a product, clarifying an order, or requesting after-sales service, we are here to support you every step of the way.
How to Contact Us
Email Support: support@patioslife.ca
We typically respond within 24–48 hours (Monday to Friday).
To help us resolve your request faster, please include:
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Your order number
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A brief description of your issue
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Photos or documentation if applicable (e.g., damaged item, missing parts)
Support Hours
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Monday to Friday: 9:00 AM – 6:00 PM (ET)
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Weekends & Statutory Holidays: Closed
Emails received during closures will be reviewed on the next business day.
How We Can Assist You
Our customer care team is equipped to help with:
Product Guidance
Need help choosing the right patio umbrella, gazebo, pergola, or accessories?
We can provide recommendations based on style, size, materials, and usage requirements.
Order & Delivery Support
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Order status updates
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Tracking assistance
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Address correction (before dispatch)
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Shipping inquiries
After-Sales Assistance
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Warranty information
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Replacement parts
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Assembly guidance and maintenance tips
Returns & Refunds
We’ll guide you through the return process in accordance with our Return & Refund Policy.
Our Commitment to Canadian Customers
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All support is handled by our Canada customer service team
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We follow Canadian Consumer Protection Laws to ensure fair and transparent service
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Our team understands local delivery networks, product standards, and customer expectations
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We strive for clear communication, timely responses, and effective resolutions
Your satisfaction is important to us. Our goal is to ensure that every Patioslife purchase enhances your outdoor living experience with confidence and peace of mind.
The Patioslife Care Promise
At Patioslife, we are committed to offering more than just high-quality outdoor products.
We aim to deliver a dependable, supportive, and enjoyable customer experience—every time.
If you ever need assistance, guidance, or reassurance, our team is just one message away.