Last Updated: 1 March 2025
Welcome to Patioslife.ca. These Billing Terms and Conditions outline the terms that apply to all transactions completed on our website. By making a purchase, you acknowledge and agree to these terms. Our goal is to ensure a secure, transparent, and reliable checkout process for every customer in Canada.
1. Secure Payment Options
Patioslife.ca offers a range of trusted and secure payment methods for Canadian customers, including:
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Major Credit and Debit Cards: Visa, MasterCard, American Express, Discover
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Digital Wallets: Google Pay, Apple Pay
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PayPal: For customers who prefer an additional layer of payment protection
All payments are processed in Canadian Dollars (CAD) as displayed at checkout.
To safeguard your financial information:
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We use industry-standard SSL encryption
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Full card numbers are never stored on our servers
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Payments are processed through secure and PCI-DSS compliant payment gateways
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Transactions are authorized only after verification by the payment provider
2. Pricing, Taxes, and Product Information
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All prices displayed on Patioslife.ca include applicable Canadian sales taxes (GST/HST and, where applicable, PST or QST).
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We make every effort to ensure product descriptions, specifications, and availability are accurate and up to date.
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If an error occurs in pricing, product details, or stock status, we reserve the right to correct the information or adjust your order. If necessary, you will be notified before further processing.
3. Order Confirmation and Cancellation
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After placing an order, you will receive an order confirmation email with your purchase details.
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If you wish to cancel or amend your order, please contact us immediately at support@patioslife.ca.
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Orders may be cancelled within 6 hours of purchase for a full refund.
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Once an order has been processed or shipped, cancellations are no longer possible.
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If you no longer need the item, you may return it in accordance with our Return & Refund Policy.
4. Shipping Guidelines (Canada)
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Orders are shipped from our Canadian facilities for efficient delivery.
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Free standard shipping is available on all orders across Canada.
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We partner with trusted carriers including Canada Post, UPS, FedEx, and Purolator.
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Orders are dispatched within 1–2 business days (Monday–Friday, excluding statutory holidays).
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Estimated delivery time is 2–7 business days, depending on your location.
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Tracking information will be provided via email once your order has been shipped.
5. Return and Refund Procedures
If you are not fully satisfied with your purchase, you may request a return within 45 days of delivery, provided that the item:
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Is unused and in original condition
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Is returned with original packaging and all accessories
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Includes valid proof of purchase
Refunds are issued to the original payment method within 7–10 business days after the returned item is received and inspected.
Return Shipping Responsibility:
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Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect.
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For full details, please see our Return & Refund Policy.
6. Data Privacy and Security
Patioslife.ca is committed to protecting your personal and financial information. Our website uses secure encryption technology and compliant payment processors to ensure safe transactions.
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Full card details are not stored
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Personal data is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws
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For more information, please refer to our Privacy Policy
7. Compliance with Canadian Consumer Law
Patioslife operates in accordance with:
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Canadian Consumer Protection Legislation
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PIPEDA (federal privacy law)
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Provincial consumer regulations, including Quebec’s applicable requirements
These laws ensure your rights as a consumer are protected, including fairness in pricing, accurate product information, and secure handling of personal data.
8. Modifications to Billing Terms
We may update or revise these Billing Terms and Conditions at any time.
Changes take effect immediately upon posting to this page.
We encourage customers to review these terms periodically.
9. Contact Information
If you have questions regarding billing, payments, or these terms, please contact us:
Address: 1362 Tonolli Rd #2, Mississauga, Ontario, L4Y 4C2, Canada
Email:support@patioslife.ca
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM ET
Our team is here to assist you with any inquiries.