Update: 2025-03-01
At CA Patioslife, we are committed to providing a fair, transparent, and customer-friendly return and refund process. This policy outlines how cancellations, returns, exchanges, and refunds are handled in order to ensure a smooth and reliable shopping experience for all customers.
1. Order Cancellations
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Orders may be cancelled within 6 hours of purchase for a full refund.
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To request cancellation, email us immediately at support@patioslife.ca.
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If the order has already been processed or shipped, cancellation may no longer be possible; however, you may still request a return under the conditions listed below.
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Refunds for approved cancellations will be issued to the original payment method within 3–5 business days.
2. Return Eligibility
We accept returns within 45 days of delivery. Returned items must be:
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Unused and in original condition
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In original packaging, including all accessories and manuals
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Free from signs of wear, stains, or misuse
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Accompanied by proof of purchase (order number or receipt)
⚠️ Please do not return items to the manufacturer. All returns must be processed directly through CA Patioslife.
3. How to Start a Return
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Contact Us
Send an email to support@patioslife.ca with the following information:-
Your order number
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Reason for the return
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Clear photos of the product (if it is damaged, defective, or incorrect)
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Review & Approval
Our support team will review your request and confirm whether the item is eligible for return.
All returns must be pre-approved before you ship anything back. -
Return Label Issuance
Once your return is approved, we will send you a return shipping label and return instructions, including the shipping address, via email.
Please print the label and affix it securely to the original packaging or a suitable shipping box. -
Shipping the Return
Drop off the package at the designated carrier location shown on the label (typically Canada Post, UPS, FedEx, or Purolator). -
For items over CA$75, we recommend using a trackable service and adding shipping insurance when possible.
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Inspection & Refund
Once we receive and inspect your return, we will notify you by email and process the applicable refund in accordance with this Refund & Return Policy (including any applicable restocking fee or shipping deduction).
📦 Free gifts and promotional items cannot be returned or refunded.
4. Restocking Fee
A restocking fee of 2% of the product price may apply in the following situations:
Restocking fee applies when:
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The return is voluntary (change of mind or ordered the wrong item)
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The item has been opened, packaging is not intact, or accessories are missing
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Minor handling marks are present (not caused by us)
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The return is submitted after the 45-day period and accepted as an exception
Restocking fee does NOT apply when:
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The product is defective
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The product arrives damaged
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Incorrect item was shipped
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The return results from Patioslife’s error
All fees will be clearly communicated before you ship the item back.
5. Refund Timeline Overview
| Scenario | Refund Timeframe |
|---|---|
| Cancellation within 6 hours | 3–5 business days |
| Approved return after inspection | 7–10 business days |
| Return with restocking fee | 7–10 business days (minus applicable fee) |
| Partial refund due to condition issues | 7–10 business days |
6. Non-Returnable Items
For hygiene and safety reasons, the following are non-returnable:
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Personal care items
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Intimate-use items
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Clearance or final-sale items
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Free gifts or promotional giveaways
This does not affect your rights regarding defective items.
7. Partial Refunds
Partial refunds may be issued when:
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The item shows signs of use
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Packaging or accessories are missing
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Damage occurred that is not caused by us
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The return is approved after 45 days and accepted as an exception
In such cases, the refund may be reduced and/or a restocking fee applied.
8. Return Shipping & Fees
Patioslife Error (Free Return Shipping)
We cover return shipping when the item is:
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Defective
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Damaged on arrival
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Incorrect
Voluntary Returns
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Customer pays return shipping
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If using our prepaid label, its cost is deducted from the refund
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A restocking fee may apply
No additional hidden fees apply.
9. Refunds
After inspection:
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Approved refunds are issued to the original payment method
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Processing time: 7–10 business days
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Original shipping fees (if any) are non-refundable unless caused by our error
Late or Missing Refunds
If your refund has not arrived:
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Check your bank or payment account
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Contact your card issuer
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Email us at support@patioslife.ca if additional assistance is required
10. Sale & Clearance Items
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Regular-priced items → Eligible for refund
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Sale or clearance items → Not eligible, unless defective or not as described
Your statutory rights remain unaffected.
11. Exchanges
We replace defective or damaged items free of charge.
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Issues must be reported within 7–14 days of delivery
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Email support@patioslife.ca with photos
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Approved replacements will be shipped at no cost
12. Gift Returns
If marked as a gift and shipped directly to you:
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You may receive store credit for the return value
If not marked as a gift:
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Refunds are issued to the original purchaser
13. Contact Information
Address: 1362 Tonolli Rd #2, Mississauga, Ontario, L4Y 4C2, Canada
Email: support@patioslife.ca
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM Toronto Time
We aim to respond to all inquiries within 24 hours.